Frequently Asked Questions
Foire aux questions
How to rate the app on the App Store?
Once you're on the app's page, scroll down to see the "rating and reviews" section. There you will find "touch to rate" followed by 5 stars: click on the number of stars you want to give to CityGem. You will also see the "write a review" button that allows you to write a review that can be seen by all the users of the App Store.
How to find the filters on the app ?
Then click on the two lines above the route image, the first ones from the left.
For the themes and modes of transport, you just have to uncheck the elements that don't match your preferences, they will become grey. For the number of kilometers and the length of the route, draw the dots to define your preferences. Then click on "apply filters".
How to share a course ?
How to tip the guide on the app?
Then click on "go to website", you will be directly redirected to the tip page of our website. If you scroll down, you will find the "tipping the guide" button. The site will open a secure page where you can choose your tip amount and fill in your credit card or PayPal account information.
How do I disable GPS sound?
To deactivate the GPS voice during your ride, simply press the "+" button on the right of the screen. Then click on " Audio guidance: active ". This button allows you to deactivate the GPS voice but also to reactivate it.
How to suggest a POI ?
To suggest a point of interest (POI) while on a route, click on the "+" on the right side of the screen. Then click on "report" and "point of interest". Simply fill in the form on the screen. You can add a photo, a title and a description.
How to pause the course ?
To pause the course, simply drag the "drag to pause" button at the bottom of your screen.